Refund Policy

Eligibility and Request Window

You can request a full refund for any reason within 60 days of your first payment.The request window starts from the record of your first successful payment. Eligibility is determined by the time the support ticket is submitted. You do not need to first prove a connection issue, and acceptance does not depend on switching routes, reinstalling a client or continuing to use the service.

This policy applies to refund requests for VPNEven subscription services. When submitting a request, specify the relevant monthly subscription or data package order. If your account has multiple payments, upgrades or other order changes, list each order separately so the applicable amounts can be confirmed. A new order does not automatically reset the window based on your first payment.

Monthly subscription data resets and data packages that never expire are usage rules; they do not change the refund request window. Requests submitted after the window are not covered by the commitment above. You may explain your circumstances in a support ticket so customer support can review the order and respond.

Usage Records and Special Cases

Connecting normally, switching routes or having used some data are not, by themselves, grounds to deny a full refund requested within the window. If substantial data has been used or overage activity appears, the package allowance, reset records and order details must first be checked. This page sets no separate data-usage percentage threshold and does not authorize deductions from the promised full refund on that basis.

Unsuccessful payments have no funds to refund, and the same transaction is not refunded twice. Payment records that cannot be matched to an order on this site require additional verification before they can be processed; a transfer screenshot alone is not enough to confirm which order is involved.

Cases involving suspected account misuse, forged records or violations of the Terms of Service are handled separately for account actions and refund verification. If there is a dispute, the matters requiring review will be explained in the support ticket; “account violation” will not be used as a blanket reason for denial without explanation.

How to Request a Refund

1. Log in to the user panel, open the support ticket portal, request a refund and list the orders to be reviewed.
2. Provide your username, order number, payment method and payment record. For multiple orders, explain which ones are included in the request.
3. Add any necessary materials to the original ticket and check for a response. You may explain your reason, but providing one does not affect your eligibility for a refund within the window.

No email address is required; requests are handled through a ticket linked to your account. Do not share your login password, full subscription link, payment passcode or wallet private key. Redact information in screenshots that is not needed for verification. If you cannot log in, see the guidance in the Help Center and on the Contact page.

Refunds and Payment Status

Once the order has been verified, refunds are generally returned to the original payment source. When a refund is completed, the service benefits for that order end. If you need to keep other active orders during processing, state this clearly in the support ticket.

Processing progress and the actual arrival of funds are separate steps. The time it takes depends on the payment channel, the recipient account status and settlement progress; no standard arrival timeframe is promised on this page. Submitting a request does not mean the funds have been returned. Check both the support ticket response and your payment account records.

If the ticket shows that a refund has been sent but it is not yet visible in your payment account, add the order details and current status to the original ticket for follow-up. Do not submit another refund request for the same order or make an additional payment to “unlock” a refund at someone else's instruction.

Payment Methods and Disputes

Alipay and WeChat Pay transactions are returned through the original payment channel whenever possible. If the original account has an issue or the channel cannot process a return to the original source, payment ownership must first be verified and a workable option confirmed in the support ticket. Funds are not sent directly to an unverified third-party account.

USDT transfers have a different refund mechanism from conventional payment channels and cannot be treated as automatic reversals of the original transaction. The original transaction record, network and receiving address must be checked, and the return arrangements confirmed through a support ticket. Any differences involving network fees or amount calculations will be explained before processing; this page does not set a fee deduction standard.

If you have questions about the orders covered, refund status or outcome, reply in the original support ticket and include the relevant records. See the Privacy Policy for how refund-related information is handled. Processing details do not reduce the refund commitment expressly stated on this page.