Subscription & Help

No email address is required. Create an account with a username and password. After creating it, save your login details in a trusted password manager and make sure you can sign in before choosing a plan. Account credentials, subscription links, and payment records serve different purposes: credentials are for signing in, the subscription is for connecting through a client, and payment records help verify orders. Don’t treat a subscription link as a password backup or share these details in public discussions.

There’s no device limit, so you don’t need to buy another plan just because you’re switching devices. Supported platforms include Windows / macOS / iOS / Android / Linux. Sign in to the user panel on your new device, download a client from the downloads section, and import your subscription. The device limit and data allowance are separate; check your account panel for remaining data. When you stop using an old device, remove any saved subscription and account details from it.

If the route list hasn’t changed, find the subscription or configuration management section in your client, select the relevant subscription, and update it. Then check the result message. If the address is reported as invalid, or you’ve reset the subscription in the panel, copy the current subscription address from the user panel, replace the old address saved in your client, and update it again. Changing a route’s display name won’t help. After importing, confirm the new configuration is active. Keep the old one temporarily for comparison, and remove it once you’ve confirmed the connection works.

First, check your password manager and any login details saved in your browser. Make sure you’re not confusing your username with a client configuration name or order ID. If you still can’t sign in, check the contact page for available support options. If another device is still signed in, you can use its panel to submit a ticket. Have your existing account identifier and order records ready for verification, but don’t send your full password or subscription address. Account recovery depends on verifiable information; a payment screenshot alone doesn’t automatically prove account ownership.

A privacy policy doesn’t mean subscriptions can be shared publicly. VPNEven follows an anonymous, no-logs policy; see the Privacy Policy for details about how information is handled. Your subscription address contains information used to retrieve your account configuration, so protect it like sensitive credentials. Hide the address and account details in screenshots. If you think someone else has obtained your link, check subscription management in the user panel, follow the instructions there, and update the configuration on all your devices. A privacy policy also doesn’t replace the security settings on the websites you use.

Disconnect first and make sure your current network can still access websites that normally work. Then check your plan status and remaining data in the panel. Update your subscription, choose a route again, and make sure the client’s system proxy or equivalent network-tunneling feature is enabled. A connected status usually means only that the client has established one part of the connection; it doesn’t confirm that a particular website is reachable. If only some websites fail, note their error messages and test them separately from other sites. Avoid repeatedly reinstalling the client and losing useful troubleshooting information.

Apps vary in how they support system proxies, so a working browser doesn’t mean every app will use the same connection path. Check the client’s current mode and routing rules to make sure the app or domain isn’t set to connect directly. If the client offers a network-tunneling feature, read its instructions before deciding whether to enable it. After changing settings, fully quit and reopen the app so it doesn’t reuse an old connection. Organization-managed devices may restrict network settings; check with your administrator about permitted use instead of changing management policies yourself.

First, reduce the number of tools controlling your network at the same time. Multiple proxies, tunnels, or network filters can interfere with one another. Save your current configuration, temporarily quit nonessential tools, and test again using the same route and website. Then try another network you’re authorized to use to see whether the issue follows your local network. You can also reconnect after your device wakes from sleep or switches networks. If the problem continues, include when it happened, your operating system, the client’s message, and the steps you’ve tried. That’s more useful than simply saying the connection drops often.

Copy the subscription again from the user panel and check that the copied text is complete, without extra spaces, line breaks, or punctuation added by a messaging app. Make sure you’re using an import method supported by your client, rather than pasting the panel login address into the subscription field. Check that your current network can reach the panel and that your account has an active service. If the error mentions the configuration format, note the message and report it through a ticket. Don’t paste your full subscription into a public conversion site or send configuration files to strangers.

Include your platform, client name, route name, the website or app you’re trying to access, when the issue occurred, and the error message shown. Also say whether your basic connection works when disconnected, whether switching routes helps, and whether the issue occurs only on a particular network. This helps distinguish between local configuration, route, and destination-service issues. Screenshots should show only relevant messages; hide account details, subscription addresses, and sensitive payment information. Add updates to the original ticket to keep the troubleshooting history together instead of creating multiple tickets for the same issue.

Pause large file transfers and background updates on your device, check that your Wi-Fi is stable, then compare different routes using the same content. If only one route is slow, try another route in the same region. If all routes are slow, also check your local network, device load, and the destination service. Keep the device, network, and content the same while comparing; don’t switch networks and apps at the same time. Route performance varies with network paths and time of day, so a route name alone can’t guarantee a good peak-hour experience.

These names mainly describe how a connection is routed. IEPL routes typically use a dedicated transmission segment, relay routes forward traffic through an intermediate node, and direct routes use fewer additional relays. The experience still depends on the full path, exit point, and current network conditions. Don’t judge speed by route type alone, or assume a dedicated route guarantees access to a particular website. Choose a route based on the destination region, then compare connection stability and app performance in your actual environment. Route categories help explain network paths; they aren’t fixed speed-test results.

VPNEven covers 110+ countries / 180+ routes. Start with the destination service’s regional requirements and your account use case, then consider how your current network performs to the exit point. For everyday access, try a nearby region with a working connection. If the content has regional requirements, choose the appropriate exit point and verify access. A shorter geographic distance doesn’t necessarily mean a shorter network path, and coverage doesn’t mean every region works the same way with every service. Once you find a suitable route, keeping it consistent makes troubleshooting easier than switching regions frequently.

Not necessarily. A service may check the exit region, account region, sign-in status, and its own usage rules. First confirm that regular websites load, then note the exact error so you can distinguish a network timeout from an account permission or regional availability issue. If you switch routes, close the app or relevant pages and reopen them to avoid reusing an old session. Don’t repeatedly change your account details or billing region just to troubleshoot. A working route and an accessible destination service are two different things; check the actual result and the service’s own rules.

Latency reflects one aspect of round-trip response time; it doesn’t measure sustained transfer capacity. Downloads and video playback are also affected by your local network, Wi-Fi signal, device performance, route, and the content server. Troubleshoot using the app where you actually experience the issue. Check whether buffering is continuous or only one item is slow, rather than comparing just one number in the client. For video, try Auto quality to see whether playback becomes consistent. For large downloads, pause other transfers and test again. Results apply to your current environment and shouldn’t be treated as a guarantee of long-term performance.

Monthly plans: ¥9.9/month includes 60GB · ¥18/month includes 250GB · ¥28/month includes 500GB. There’s no device limit, and data resets monthly on your activation date. Check actual usage in your panel when choosing a plan; don’t base your choice only on the number of devices. Background syncing, video playback, and file transfers can all affect usage. Check the plans page for full pricing, and confirm the selected plan, billing method, and order total before paying. Monthly plans and data packs have different data rules, so don’t compare them by the displayed total alone.

Data packs: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Use the data whenever you need it; it never expires. Unlike monthly plans, which reset their data each month, data packs may be a better fit if you know how often you’ll use the service. Leaving a pack unused for a long time doesn’t change its no-expiration rule, but check your account and client configuration when you’re ready to use it. If your account has more than one service type, don’t assume how data is deducted or combined. Check the panel details first, and ask support by ticket if anything isn’t explained before choosing.

Monthly plan data resets each month on your activation date. For a mid-cycle upgrade, the price difference is prorated over the remaining days. Don’t assume the reset happens at the start of the calendar month or estimate the upgraded service period from the plan price. Before proceeding, check your current service status and upgrade confirmation in the user panel, including the displayed amount and validity period. If the details don’t match your expectations, keep a record of what the page shows and submit a ticket for confirmation. Data packs are used until depleted and never expire; monthly reset rules don’t apply to them.

VPNEven offers a 60-day no-questions-asked refund. To request one, sign in to the user panel, open a ticket, explain that you’re seeking a refund, and provide the order details needed to identify your purchase. You can also review the Refund Policy and Terms of Service before submitting your request. Refund requests and connection issue reports are handled differently, so clearly state that you want a refund instead of describing only a connection problem. Don’t send your payment password, full account credentials, or subscription address. Ticket replies will provide updates on the request, verification, and payment processing; this page doesn’t promise a separate processing time.

Supported payment methods: Alipay / WeChat Pay / USDT. Before paying, check that the order in the panel matches the payment page, then follow the instructions shown for that order. If the status doesn’t update after payment, return to the user panel and check your order records. Make sure the payment was for the current account and order; don’t rush to pay again. If the status still hasn’t synced, submit a ticket with the order ID, payment method, and verifiable payment records. Hide any unrelated sensitive details. A screenshot alone doesn’t confirm that an order is complete; check the panel records and the support team’s verification.