Privacy Policy

Account and Order Data

VPNEven does not require an email address. A username and password are enough to create an account, and users will not be asked to provide an email address if they have not supplied one. Account data is used to verify identity, maintain login sessions, link subscriptions, and handle account requests.

When a plan is activated and payment is made, this service processes the order number, selected plan, amount, payment status, and subscription entitlement records. These are used to confirm payment, deliver the service, verify billing, and handle refunds. Traffic usage is billing data and does not include details of websites visited.

Descriptions and attachments submitted through support tickets are used to investigate issues and respond to requests. Do not submit passwords, full payment credentials, or subscription keys. Cover any personal information unrelated to the issue before sharing screenshots.

Anonymous No-Logs Policy

VPNEven follows an anonymous no-logs policy: this service does not record which websites users visit, store browsing content, visited URLs, or DNS query history, or create records that could be used to reconstruct an individual's browsing activity.

This service does not persistently store connection logs that link users to specific destinations, including per-connection details such as source, destination, and time. Temporary state needed to operate a connection is used only for that communication and is not retained as a connection history after the session ends.

Usage data retained for traffic accounting and aggregated status data used to assess route performance are not browsing records. A user's voluntary description in a support ticket may include a destination; such information is handled as ticket data and is not included in route logs.

Site Analytics and Browser Storage

Site analytics help us understand page visits, referral sources, link clicks, and unusual activity so we can improve content and the user experience. Analytics are limited to interactions with this site and are not used to track other websites users visit over international routes. Analytics should not include passwords, subscription keys, or payment credentials.

Cookies and local storage are used to retain login status, language preferences, and essential interface settings. Users can manage or clear this data in their browser settings. After clearing it, users may need to log in again or select their preferences, but this does not automatically delete server-side account or order data.

Log out of your account and clear relevant site data after using a shared device. If browser storage is restricted, some features that rely on login status may not work properly.

Third-Party Payments and Data Disclosure

This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service, and its privacy notice governs the data it receives and how it handles that data. VPNEven uses order-related information and payment results to verify transactions and does not ask users for their payment account passwords.

This service does not sell personal data. Relevant data is disclosed only as necessary to provide the service, process transactions, or comply with valid legal requirements. The scope of disclosure must match its specific purpose. This policy does not apply to third-party pages users choose to visit.

Data Retention and Deletion Requests

Account data is retained for as long as needed to maintain the account and provide the service. Order, billing, and support ticket data are retained for the periods needed to verify transactions, resolve disputes, and meet applicable legal requirements. Site analytics are retained only as long as needed for analysis and maintenance, then deleted or de-identified. Identifiable data is not kept indefinitely.

Users can log in to the panel and submit a request to access, correct, or delete account data through support tickets. To prevent accidental deletion, this service verifies account ownership. Deletion may affect login, subscription access, and access to order history. Transaction data that must be retained by law is not deleted early when an account is deleted and is restricted to the relevant retention purpose.

Policy Updates and Privacy Requests

Updates to this policy will be published on this page, and the last-updated month at the top of the page will be changed. Significant changes to processing purposes, data scope, or user rights will be explained through a site announcement or notice in the user panel. Any matter requiring separate consent by law will be handled as applicable.

For questions about data use, retention, or deletion outcomes, submit a privacy request through a user panel support ticket and describe the request and relevant account details. See the Terms of Service for subscription rules and the Refund Policy for refund matters.